Postage and Shipping Terms
Shipping and Postage Terms
We use several freight companies to ensure the fastest timely and most efficient shipping methods available.
Our rates are very competitive and are not hidden so you know exactly how much you are paying for freight and you can even compare the costs to make sure your not getting ripped off if you like, were confident :)
All items sent to our customers are fully traceable, thus we know where they are, when they are checked in and out and if they have been delivered, you the customer can do exactly the same as well. there are no hidden drop-ships from china all stock comes from Australia. Typically most are in stock at Torwell Australia.
If you have a bigger order the shipping becomes cheaper so the more you order the less you pay.
Typically we ship next day but if your order gets in early enough we can fit this into the same day. we do have a cutoff of 12pm for same day shipping.
Lost or Damaged Items
In the very rare event your item is lost or damaged on the way to your front door, simply let us know, its an easy problem to fix and can be a very fast turnaround to fix the problem. If we cannot resolve the problem with your courier we may refund or replace the items ordered. (we do have to make a final judgement on the claim). Again if you disagree at all times you are protected by Australian Law as Torwell Australia is a fully Australian Company.
If your item is damaged we just ask for a picture of the damage from there we can assess if the product is adversely effected in almost all cases a damaged box leads to no problems with the product, as all the products are well protected. But if you need a replacement then sure were happy to help. Again if you disagree at all times you are protected by Australian Law as Torwell Australia is a fully Australian Company.